AurumDiamonds.com is proud to offer return shipping at no cost to you! Please see details below.
We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds.
Should your merchandise become defective within 90 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. AurumDiamonds.com stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item. Repairs and replacements within the 90 day warranty period are free of charge to our customers. However products which have been modified by another 3rd party jeweler or abused will not be covered under our free repair warranty.
In the event that you have exceeded our 90 day warranty period, AurumDiamonds.com will gladly repair your items. The return to us is free but the repair costs will be quoted to you before we begin the work and should you accept them, only then will we charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you at no additional cost.
Please note that some of our jewelry comes with an Appraisal Certificate, which must be returned in order to process a full refund. If the certificate is not returned, the refund amount will be reduced by $50.00 to cover the cost of the certificate.
All Free Gifts with purchase must be returned with products which are to be refunded. Refunds are not granted to products which are not returned with the free gift.
To return, exchange or replace your purchase, please follow these simple steps:
US CUSTOMERS
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Please print and complete the Return Authorization Form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper.
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Call customer service at 1-866-287-8604 to obtain a RMA (return authorization number) and a UPS return label. You will receive this label via e-mail.
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Pack items to be returned and include your shipping document (or Return Authorization Form).
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Make arrangements with UPS to have your package delivered (either drop it off at a UPS location or arrange with them to have it picked up).
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You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft. |
CANADIAN AND INTERNATIONAL CUSTOMERS
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1.
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Please print and complete the Return Authorization Form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper.
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2.
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Call customer service at 1-866-287-8604 to obtain a RMA (return authorization number) and a FedEx account number in order to ship your package for free.
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3.
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Pack items to be returned and include your shipping document (or Return Authorization Form).
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4.
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Make arrangements with FedEx to have your package delivered (either drop it off at a FedEx location or arrange with them to have it picked up).
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You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft. |
Once we receive your return it will be processed by our returns specialists. For any refunds, your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within ten business days of receipt and verification of the merchandise. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear. Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair). |
